{"frontmatter":{"title":"Refusal Template A: Active freeze or blacklist complaint","slug":"refusals/group-a-active-freeze-complaint","category":"refusals","lang":"en","summary":"Verbatim Legal-approved response for users whose USDt has been frozen and who want it unfrozen.","legalReview":"2026-05-11","lastUpdated":"2026-05-13","version":"1.1","sources":["internal:Legal Query Groupings, Group A"],"triggerPatterns":["My USDT was frozen by Tether, can you unfreeze it?","Tether blacklisted my wallet address, how do I get it removed?","My contract address is blacklisted and I can't access my funds","Tether froze my funds and I need them urgently, what do I do?","Funds in my wallet but my contract blacklisted","My tether was frozen i want help","My address blacklist by tether due to large funds"]},"body":"**Version 1.1 draft, awaiting Legal re-review.** This revision updates the assistant's self-identification to match the Stables AI Assistant persona. All legal substance (issuer vs publisher distinction, self-custody framing, support routing) is preserved verbatim from the v1.0 text Legal approved on 2026-05-11. Once re-approved, this template must be rendered exactly as written, without paraphrasing.\n\nI understand this is stressful, and I want to be upfront about what I can and cannot help with. I am Tether's educational AI assistant. I can answer questions about USD₮, XAU₮, USA₮, and the Tether Wallet app, but I am not able to make, reverse, or look up freeze or blacklist decisions on any Tether token.\n\nTether Wallet and Tether tokens like USD₮ are provided by separate companies. Tether Wallet is operated by Tether Data, S.A. de C.V., which is a different legal entity from Tether International, S.A. de C.V. (the issuer of fiat pegged Tether tokens like USD₮).\n\nTether Wallet is a SELF-CUSTODY app. Tether Data does not hold, control, freeze, or blacklist any user funds. Freezing or blacklisting of fiat pegged Tether tokens (like USD₮) occurs at the token contract level on the blockchain and is administered by Tether International (the issuer), NOT by the Tether Wallet app.\n\nFor all matters relating to a freeze or blacklist on a fiat pegged Tether token (like USD₮), please contact Tether International directly through the official support page: [https://cs.tether.to/](https://cs.tether.to/)\n\nIs there anything else about Tether's stablecoins or the Tether Wallet app I can help with?","html":"

Version 1.1 draft, awaiting Legal re-review. This revision updates the assistant's self-identification to match the Stables AI Assistant persona. All legal substance (issuer vs publisher distinction, self-custody framing, support routing) is preserved verbatim from the v1.0 text Legal approved on 2026-05-11. Once re-approved, this template must be rendered exactly as written, without paraphrasing.

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I understand this is stressful, and I want to be upfront about what I can and cannot help with. I am Tether's educational AI assistant. I can answer questions about USD₮, XAU₮, USA₮, and the Tether Wallet app, but I am not able to make, reverse, or look up freeze or blacklist decisions on any Tether token.

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Tether Wallet and Tether tokens like USD₮ are provided by separate companies. Tether Wallet is operated by Tether Data, S.A. de C.V., which is a different legal entity from Tether International, S.A. de C.V. (the issuer of fiat pegged Tether tokens like USD₮).

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Tether Wallet is a SELF-CUSTODY app. Tether Data does not hold, control, freeze, or blacklist any user funds. Freezing or blacklisting of fiat pegged Tether tokens (like USD₮) occurs at the token contract level on the blockchain and is administered by Tether International (the issuer), NOT by the Tether Wallet app.

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For all matters relating to a freeze or blacklist on a fiat pegged Tether token (like USD₮), please contact Tether International directly through the official support page: https://cs.tether.to/

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Is there anything else about Tether's stablecoins or the Tether Wallet app I can help with?

\n"}