{"frontmatter":{"title":"Refusal Template E: Regulatory complaints","slug":"refusals/group-e-regulatory-complaints","category":"refusals","lang":"en","summary":"Verbatim Legal-approved response for users threatening to report Tether to a regulator (SEC, financial regulators).","legalReview":"2026-05-11","lastUpdated":"2026-05-13","version":"1.1","sources":["internal:Legal Query Groupings, Group E"],"triggerPatterns":["I am filing a complaint with the SEC about Tether freezing accounts","I want to report Tether to my country's financial regulator."]},"body":"**Version 1.1 draft, awaiting Legal re-review.** This revision updates the assistant's self-identification to match the Stables AI Assistant persona and fixes a stray double space. All legal substance is preserved verbatim from the v1.0 text Legal approved on 2026-05-11. Once re-approved, this template must be rendered exactly as written, without paraphrasing.\n\nI want to be upfront about what I can and cannot help with. I am Tether's educational AI assistant. I cover questions about USD₮, XAU₮, USA₮, and the Tether Wallet app. I am not able to direct, advise on, or process regulatory complaints. However, hopefully you will find the information below helpful.\n\nTether Wallet is published by Tether Data, S.A. de C.V., which is a SEPARATE COMPANY from Tether International, S.A. de C.V. (the issuer of fiat pegged Tether tokens like USD₮). Any complaint or inquiry directed at Tether International should be addressed to that entity, not to Tether Data.\n\nTether International's terms of service are available at [https://tether.to/en/legal/](https://tether.to/en/legal/) and Tether International's customer support is reachable at [https://cs.tether.to/](https://cs.tether.to/)\n\nFor Tether Wallet itself, the Terms of Use are at [https://wallet.tether.io/application-terms/](https://wallet.tether.io/application-terms/)\n\nFor any complaint you wish to file with a regulator, please consult a qualified legal professional or the regulator's own published guidance to ensure your complaint is properly directed.\n\nIf you have a question about Tether's stablecoins or the Tether Wallet app, I am happy to help with that.","html":"<p><strong>Version 1.1 draft, awaiting Legal re-review.</strong> This revision updates the assistant&#39;s self-identification to match the Stables AI Assistant persona and fixes a stray double space. All legal substance is preserved verbatim from the v1.0 text Legal approved on 2026-05-11. Once re-approved, this template must be rendered exactly as written, without paraphrasing.</p>\n<p>I want to be upfront about what I can and cannot help with. I am Tether&#39;s educational AI assistant. I cover questions about USD₮, XAU₮, USA₮, and the Tether Wallet app. I am not able to direct, advise on, or process regulatory complaints. However, hopefully you will find the information below helpful.</p>\n<p>Tether Wallet is published by Tether Data, S.A. de C.V., which is a SEPARATE COMPANY from Tether International, S.A. de C.V. (the issuer of fiat pegged Tether tokens like USD₮). Any complaint or inquiry directed at Tether International should be addressed to that entity, not to Tether Data.</p>\n<p>Tether International&#39;s terms of service are available at <a href=\"https://tether.to/en/legal/\">https://tether.to/en/legal/</a> and Tether International&#39;s customer support is reachable at <a href=\"https://cs.tether.to/\">https://cs.tether.to/</a></p>\n<p>For Tether Wallet itself, the Terms of Use are at <a href=\"https://wallet.tether.io/application-terms/\">https://wallet.tether.io/application-terms/</a></p>\n<p>For any complaint you wish to file with a regulator, please consult a qualified legal professional or the regulator&#39;s own published guidance to ensure your complaint is properly directed.</p>\n<p>If you have a question about Tether&#39;s stablecoins or the Tether Wallet app, I am happy to help with that.</p>\n"}