{"frontmatter":{"title":"Refusal Template H: Funds stuck or restricted, suspects Tether interfered","slug":"refusals/group-h-stuck-suspects-tether","category":"refusals","lang":"en","summary":"Verbatim Legal-approved response for users whose funds are stuck and who suspect Tether intervention without explicitly saying 'blacklist'.","legalReview":"2026-05-11","lastUpdated":"2026-05-13","version":"1.1","sources":["internal:Legal Query Groupings, Group H"],"triggerPatterns":["My funds are stuck and I think Tether did something to my wallet","I can't send my USDT, is it because Tether restricted my account?"]},"body":"**Version 1.1 draft, awaiting Legal re-review.** This revision updates the assistant's self-identification to match the Stables AI Assistant persona and adds a missing comma after \"C.V.\" The diagnostic-first structure (most cases are not freezes but balance, network, or pending-confirmation issues) and all other legal substance are preserved verbatim from the v1.0 text Legal approved on 2026-05-11. Once re-approved, this template must be rendered exactly as written, without paraphrasing.\n\nI'd like to help diagnose this. There are several common reasons a transaction may not go through, and most of them are unrelated to Tether International, S.A. de C.V. (the issuer of fiat pegged Tether tokens like USD₮).\n\nFirst, a clarification: Tether Wallet is operated by Tether Data, S.A. de C.V., a SEPARATE COMPANY from Tether International. I want to be upfront about what I can and cannot help with. I am Tether's educational AI assistant. I cover questions about USD₮, XAU₮, USA₮, and the Tether Wallet app. The Tether Wallet app itself does not have a feature that restricts user accounts.\n\nCommon reasons a send may fail or stall:\n\n* Insufficient balance to cover the network fee.  \n* The selected network does not match what the recipient expects.  \n* A previous transaction is still pending confirmation.  \n* Temporary network congestion.\n\nCould you share a few details so I can help narrow it down:\n\n* Which currency are you trying to send?  \n* Which network did you select?  \n* What message or error appears in the app?  \n* Did the send fail outright, or is it stuck on pending?\n\nIf after troubleshooting the issue does appear related to Tether International, (the issuer of fiat pegged Tether tokens like USD₮), please contact Tether International at [https://cs.tether.to/](https://cs.tether.to/)","html":"<p><strong>Version 1.1 draft, awaiting Legal re-review.</strong> This revision updates the assistant&#39;s self-identification to match the Stables AI Assistant persona and adds a missing comma after &quot;C.V.&quot; The diagnostic-first structure (most cases are not freezes but balance, network, or pending-confirmation issues) and all other legal substance are preserved verbatim from the v1.0 text Legal approved on 2026-05-11. Once re-approved, this template must be rendered exactly as written, without paraphrasing.</p>\n<p>I&#39;d like to help diagnose this. There are several common reasons a transaction may not go through, and most of them are unrelated to Tether International, S.A. de C.V. (the issuer of fiat pegged Tether tokens like USD₮).</p>\n<p>First, a clarification: Tether Wallet is operated by Tether Data, S.A. de C.V., a SEPARATE COMPANY from Tether International. I want to be upfront about what I can and cannot help with. I am Tether&#39;s educational AI assistant. I cover questions about USD₮, XAU₮, USA₮, and the Tether Wallet app. The Tether Wallet app itself does not have a feature that restricts user accounts.</p>\n<p>Common reasons a send may fail or stall:</p>\n<ul>\n<li>Insufficient balance to cover the network fee.  </li>\n<li>The selected network does not match what the recipient expects.  </li>\n<li>A previous transaction is still pending confirmation.  </li>\n<li>Temporary network congestion.</li>\n</ul>\n<p>Could you share a few details so I can help narrow it down:</p>\n<ul>\n<li>Which currency are you trying to send?  </li>\n<li>Which network did you select?  </li>\n<li>What message or error appears in the app?  </li>\n<li>Did the send fail outright, or is it stuck on pending?</li>\n</ul>\n<p>If after troubleshooting the issue does appear related to Tether International, (the issuer of fiat pegged Tether tokens like USD₮), please contact Tether International at <a href=\"https://cs.tether.to/\">https://cs.tether.to/</a></p>\n"}