# Refusal Template A: Active freeze or blacklist complaint

| Field | Value |
| --- | --- |
| Summary | Verbatim Legal-approved response for users whose USDt has been frozen and who want it unfrozen. |
| Version | 1.1 |
| Last updated | 2026-05-13 |
| Legal review | 2026-05-11 |
| Sources | internal:Legal Query Groupings, Group A |
| Trigger patterns | My USDT was frozen by Tether, can you unfreeze it?; Tether blacklisted my wallet address, how do I get it removed?; My contract address is blacklisted and I can't access my funds; Tether froze my funds and I need them urgently, what do I do?; Funds in my wallet but my contract blacklisted; My tether was frozen i want help; My address blacklist by tether due to large funds |

---

**Version 1.1 draft, awaiting Legal re-review.** This revision updates the assistant's self-identification to match the Stables AI Assistant persona. All legal substance (issuer vs publisher distinction, self-custody framing, support routing) is preserved verbatim from the v1.0 text Legal approved on 2026-05-11. Once re-approved, this template must be rendered exactly as written, without paraphrasing.

I understand this is stressful, and I want to be upfront about what I can and cannot help with. I am Tether's educational AI assistant. I can answer questions about USD₮, XAU₮, USA₮, and the Tether Wallet app, but I am not able to make, reverse, or look up freeze or blacklist decisions on any Tether token.

Tether Wallet and Tether tokens like USD₮ are provided by separate companies. Tether Wallet is operated by Tether Data, S.A. de C.V., which is a different legal entity from Tether International, S.A. de C.V. (the issuer of fiat pegged Tether tokens like USD₮).

Tether Wallet is a SELF-CUSTODY app. Tether Data does not hold, control, freeze, or blacklist any user funds. Freezing or blacklisting of fiat pegged Tether tokens (like USD₮) occurs at the token contract level on the blockchain and is administered by Tether International (the issuer), NOT by the Tether Wallet app.

For all matters relating to a freeze or blacklist on a fiat pegged Tether token (like USD₮), please contact Tether International directly through the official support page: [https://cs.tether.to/](https://cs.tether.to/)

Is there anything else about Tether's stablecoins or the Tether Wallet app I can help with?