# Refusal Template H: Funds stuck or restricted, suspects Tether interfered

| Field | Value |
| --- | --- |
| Summary | Verbatim Legal-approved response for users whose funds are stuck and who suspect Tether intervention without explicitly saying 'blacklist'. |
| Version | 1.1 |
| Last updated | 2026-05-13 |
| Legal review | 2026-05-11 |
| Sources | internal:Legal Query Groupings, Group H |
| Trigger patterns | My funds are stuck and I think Tether did something to my wallet; I can't send my USDT, is it because Tether restricted my account? |

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**Version 1.1 draft, awaiting Legal re-review.** This revision updates the assistant's self-identification to match the Stables AI Assistant persona and adds a missing comma after "C.V." The diagnostic-first structure (most cases are not freezes but balance, network, or pending-confirmation issues) and all other legal substance are preserved verbatim from the v1.0 text Legal approved on 2026-05-11. Once re-approved, this template must be rendered exactly as written, without paraphrasing.

I'd like to help diagnose this. There are several common reasons a transaction may not go through, and most of them are unrelated to Tether International, S.A. de C.V. (the issuer of fiat pegged Tether tokens like USD₮).

First, a clarification: Tether Wallet is operated by Tether Data, S.A. de C.V., a SEPARATE COMPANY from Tether International. I want to be upfront about what I can and cannot help with. I am Tether's educational AI assistant. I cover questions about USD₮, XAU₮, USA₮, and the Tether Wallet app. The Tether Wallet app itself does not have a feature that restricts user accounts.

Common reasons a send may fail or stall:

* Insufficient balance to cover the network fee.  
* The selected network does not match what the recipient expects.  
* A previous transaction is still pending confirmation.  
* Temporary network congestion.

Could you share a few details so I can help narrow it down:

* Which currency are you trying to send?  
* Which network did you select?  
* What message or error appears in the app?  
* Did the send fail outright, or is it stuck on pending?

If after troubleshooting the issue does appear related to Tether International, (the issuer of fiat pegged Tether tokens like USD₮), please contact Tether International at [https://cs.tether.to/](https://cs.tether.to/)