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Bitfinex

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Bitfinex is a centralized cryptocurrency exchange offering spot trading, margin trading, derivatives, OTC trading, and peer-to-peer margin funding. It is a custodial platform: Bitfinex holds user funds on behalf of the user.

Bitfinex overview

Bitfinex is a digital asset trading platform founded in 2012. It supports 250+ cryptocurrencies and 350+ trading pairs. The platform is designed primarily for professional and institutional traders, but also supports beginners through exchange trading and paper trading features.
Bitfinex is a custodial exchange. Unlike a self-custodial wallet (such as Tether Wallet), the user deposits funds into Bitfinex-controlled wallets and depends on Bitfinex to safeguard those funds. The user does not hold private keys. This means Bitfinex can assist with account recovery and offers features like account freezing for security, but it also means the user relies on the platform for access to funds.

Bitfinex registration and legal entity

Bitfinex is operated by iFinex Inc. and is registered in the British Virgin Islands. Full legal details are available in the Bitfinex Terms of Service at https://www.bitfinex.com/legal/exchange/terms .
Important distinction: Bitfinex (operated by iFinex Inc.) is a separate entity from Tether International, S.A. de C.V. (the issuer of USDt, XAUt, and USAt) and from Tether Data, S.A. de C.V. (the publisher of Tether Wallet).

Bitfinex trading features

  • Exchange (spot) trading: buying and selling supported cryptocurrencies without leverage. Available to all users with Basic Plus verification or above.
  • Margin trading: trading with up to 10x leverage using funding from the peer-to-peer margin funding platform. Requires Intermediate verification or above.
  • Margin funding: users provide liquidity to margin traders and earn interest. All loans are collateralized. Requires Intermediate verification or above.
  • Derivatives trading: perpetual contracts and futures with up to 100x leverage on certain contracts. Requires Intermediate verification or above.
  • Options trading: available through integration with Thalex Digital Trading Platform Ltd., collateralized with BTC, ETH, and USDt.
  • OTC (over-the-counter) trading: private large-volume trades directly between counterparties without affecting the public order book. Available to Basic Plus and above.
  • Paper trading: simulated trading to test strategies without financial risk. Users create a dedicated paper trading sub-account.
  • Bitfinex Securities: tokenized securities trading, available through Bitfinex Securities Ltd (Astana) and Bitfinex Securities El Salvador S.A. de C.V.
  • Staking rewards: soft staking program allowing users to earn rewards without locking assets. Users can continue trading or withdrawing at any time.

Bitfinex zero trading fees

Since December 2025, Bitfinex has set all maker and taker trading fees to zero across spot, margin, derivatives, securities, and OTC trading. There are no volume requirements, no token holdings, and no tier conditions to qualify. All Bitfinex customers who can trade the relevant products receive zero trading fees automatically.
Standard blockchain network fees still apply to cryptocurrency withdrawals, varying by token and network. Fiat wire transfer fees also apply.

Margin Funding fees are still active.

Bitfinex verification levels and KYC requirements

Verification (KYC) is a standardized compliance measure for Anti-Money Laundering (AML), Know Your Customer (KYC), and Counter-Terrorism Financing (CTF) regulations. All users must be at least 18 years old.
Basic Access (default on account creation): view-only mode. No trading, deposits, or withdrawals.
Basic Plus: crypto deposits and withdrawals, stablecoin deposits and withdrawals, credit/debit card purchases (via Simplex, Mercuryo, or happyCOINS), exchange (spot) trading, OTC trading, Bitrefill, staking rewards, affiliate program. Basic Plus verification is often instant (10–30 seconds). Requires: official photo ID, biometric selfie, phone number, residence address.
Intermediate (includes all Basic Plus features): adds SEPA bank transfers (OpenPayd) for EUR/GBP, margin trading, margin funding, derivatives trading, Bitfinex Borrow, competitions, Thalex integration, earlier withdrawal hold lifting. Processing time: typically 2–3 working days. Additional documents required: secondary photo ID, proof of address document (utility bill, government letter, or similar, dated within 90 days), financial questionnaire and KYC declaration.
Full (includes all Intermediate features): adds SWIFT international bank transfers (global) for deposit and withdrawal. Additional documents required: bank statement showing account holder name.
Corporate accounts: available at Intermediate and Full levels. Require corporate documentation including certificate of incorporation, memorandum and articles of association, company bank statement, company minutes, UBO list, certificate of incumbency, and certificate of good standing. Corporate users can contact compliance-corp@bitfinex.com for assistance.

Bitfinex deposit and withdrawal methods

Cryptocurrency: deposit and withdraw supported cryptocurrencies. No minimum deposit amount. Minimum withdrawal: $5 USD equivalent. Crypto withdrawals can take up to 12 hours to process. Deposit processing times depend on network congestion and required confirmations. Greenlane accounts receive faster deposit processing with reduced confirmation counts.
SWIFT bank wire (Full verification required): international bank transfers in USD, EUR, GBP, JPY. Minimum deposit and withdrawal: 10,000 USD/EUR/GBP, 1,000,000 JPY. No maximum. Users must verify the bank account with a bank statement before use. Bank wire deposit instructions are emailed within 48 hours of creating a deposit notification. Deposit page: https://movement.bitfinex.com/deposit

Bitfinex account security

  • Bitfinex Two-Factor Authentication (2FA): Google Authenticator or Authy. Adds a 6–8 digit one-time password required for login and sensitive actions. Strongly recommended for all accounts. A 2FA reset triggers a minimum 5-day withdrawal hold.
  • Bitfinex Universal 2nd Factor (U2F): hardware security keys (e.g., YubiKey, Ledger) for enhanced authentication via NFC, Bluetooth, or USB.
  • Bitfinex IP address whitelisting: users can restrict account access to specific IP addresses.
  • Bitfinex Account freeze: users can immediately freeze their account (suspending withdrawals and trading) at https://setting.bitfinex.com/freeze . This should be done immediately if credentials are compromised or email is hacked.
  • Bitfinex Withdrawal hold: a 5-day hold on withdrawals is triggered after certain security setting changes (e.g., 2FA reset) to protect funds. Intermediate and above verified accounts can request early hold lifting through support with identity verification.
  • Bitfinex Account Greenlane: users who meet a set of conditions can enable Greenlane for faster auto-withdrawal processing (no email confirmation required) and reduced deposit confirmation counts. Conditions viewable at https://www.bitfinex.com/withdraw/greenlane .

Bitfinex stolen or compromised credentials

If a user suspects their credentials or email have been compromised, they should take these actions immediately:

  • Freeze the Bitfinex account at https://setting.bitfinex.com/freeze to suspend withdrawals and trading.
  • Change the password of the email account associated with Bitfinex, and check for unauthorized logins in the email access logs.
  • Update passwords for any other service where the same credentials were used.
  • Open a support ticket at https://cs.bitfinex.com/SI for further assistance from the specialist team.
  • If the email itself was hacked, work on recovering the email account through the email service provider and await instructions from Bitfinex support.

Bitfinex account management

Creating a Bitfinex account: sign up at https://www.bitfinex.com/sign-up with username, email, password, and country of residence. Confirm via email. Password requirements: minimum 8 characters, 1 uppercase, 1 lowercase, 1 number, 1 special character. Do not use special characters in the username.
Changing Bitfinex email address: submit a support ticket at https://cs.bitfinex.com/AS/change-email with existing account details and the new email address. If the user no longer has access to the current email, state this in the ticket.
Changing Bitfinex username: submit a support ticket at https://cs.bitfinex.com/OI with the new username.
Bitfinex Password reset: visit https://setting.bitfinex.com/password_reset to initiate a secure password reset.
Bitfinex Account deactivation: navigate to Account Settings, select deactivate, and confirm. This is permanent.
Bitfinex Sub-accounts: master accounts can create up to 100 sub-accounts for segregated trading, paper trading, or competitions. Sub-accounts can share the master account’s verification status. Funds transfer between master and sub-accounts is free.

Bitfinex mobile app download links

The Bitfinex mobile app provides access to all platform features:

The mobile app connects to the user’s Bitfinex account via API key. Users can also access the platform demo via the "View Demo" button on https://www.bitfinex.com/ without creating an account.

Bitfinex restricted jurisdictions and US users

Bitfinex does not offer services to ‘Prohibited Persons’ or users in ‘Prohibited Jurisdictions’ as defined in the Terms of Service. Since August 15, 2018, Bitfinex has ceased offering trading or funding services to individual and corporate customers residing in the United States.
For the most up-to-date list of restricted countries and jurisdictions, users must check the Terms of Service at https://www.bitfinex.com/legal/exchange/terms . The virtual assistant cannot access live data from this page.

Bitfinex common user questions

"My Bitfinex deposit has not arrived." For missing crypto deposits, submit a ticket at https://cs.bitfinex.com/DC with token name, amount, transaction ID, deposit address, and any payment ID/tag/memo. For missing fiat deposits, contact support with wire transfer details. Processing times vary by network and method.
"My Bitfinex account is locked." This could mean a withdrawal hold is in place, the account is frozen, the account is flagged, or the user does not meet the verification level for the action attempted. Identify the specific issue and contact support.
"How long does Bitfinex verification take?" Basic Plus is typically instant (10–30 seconds). Intermediate and Full take 2–3 working days. Times may be longer during periods of high public interest in cryptocurrencies or if the application is incomplete.
"I lost my Bitfinex 2FA device." A 2FA reset is required. The process depends on account equity (above or below $10,000). A 2FA reset triggers a minimum 5-day withdrawal hold. Submit a support ticket for assistance.
"I cannot receive emails from Bitfinex." Whitelist no-reply@bitfinex.com, admin@bitfinex.com, compliance@bitfinex.com, and support@bitfinex.com. Check spam folders. If the issue persists, submit a ticket at https://cs.bitfinex.com .
"Can I get financial or investment advice?" No. Bitfinex does not provide investment advice. The platform provides trading tools; investment decisions are the user’s responsibility.
"What are the Bitfinex withdrawal fees?" Trading fees are zero (Excluding Margin Funding). Cryptocurrency withdrawal fees vary by token and network and are listed at https://www.bitfinex.com/fees/#withdrawal-table/ .
"I lost access to my Bitfinex account entirely (no password, no 2FA)." This is an account recovery process. Submit a ticket at https://cs.bitfinex.com/AA/other-issue with as much identifying information as possible: deposit addresses, IP addresses, and (if KYC verified) full name and date of birth.

Bitfinex support channels and contact

Bitfinex does not offer phone support. Available channels:

A standard processing time for support tickets cannot be provided due to human review and variation in issue complexity. Users will be updated once a resolution is reached.

Bitfinex official links

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